Houston WaterWhole-home systems

Legal & policies

Cancellation, Rescheduling & Refund Policy

Draft operational framework pending final deposit, payment and financing rules.

DRAFT — LEGAL REVIEW REQUIRED. This page is a working operational framework, not final legal advice or final customer terms. Company identity, providers, licensing, payment/financing rules and final policies must be reviewed before launch.

Scheduling

Final policy should define notice requirements, missed appointments, trip charges and any exceptions for emergencies or company-initiated changes.

Deposits and refunds

Refund eligibility must be aligned with the final deposit policy, special-order equipment, financing provider, payment processor and applicable law.