Questions homeowners ask us.

Yes. There's no charge and no obligation to buy. We test your water, look at your plumbing and tell you what fits. If you'd like a quote, we write one up.

We test hardness and other basics at a tap, look at where a system would go (the plumbing loop, a drain and an outlet), ask about your household and what's bothering you, then walk you through options and prices.

Yes. An adult needs to be there to let us reach a kitchen tap and the main water line.

No. Our in-home test helps choose equipment. Only a certified lab test can tell you whether water is safe, and we can point you to one.

Yes. We test for more things, such as iron, sulfur and pH, and may suggest a lab test. Well systems are designed and quoted after testing.

Our Soft package starts at $2,999 installed for a standard installation. Softener plus whole-home carbon (Clean + Soft) starts at $4,399, and adding kitchen reverse osmosis (Complete Home) starts at $5,299. Your exact price is in a written quote after the water test.

Needing a new plumbing loop, no drain or outlet nearby, removing old equipment, permit fees or unusual plumbing. Anything extra is listed in your written quote before you sign.

Your agreement shows any deposit and when the balance is due, which is usually when installation is finished. Any applicable tax is shown on your quote.

Not right now. If that changes, the lender's terms will be posted before anyone can apply.

Yes. When you sign after an in-home visit, you can cancel within 3 business days for a full refund, paid within 10 business days. We don't schedule installation until that period ends.

A softener removes hardness minerals that cause scale and spots. A carbon filter reduces chlorine taste and smell. They solve different problems, and many homes want both.

Only if you want better drinking and cooking water from a separate kitchen faucet. A softener and whole-home filter don't replace it.

No. A softener is about scale, spots and cleaning, not health. We don't make health claims about any system.

Answer a few questions on Find My System for a suggested starting point, or book the free water test and we'll tell you.

Most standard installations are finished in one visit. Your installer confirms the timing when they call with your arrival time.

A Texas-licensed plumber, and we get any permit your city requires.

For part of the visit, while the system is connected.

Clear access to the installation spot, the main water line, a drain and an electrical outlet.

Yes. We use a demand-initiated softener and route the discharge the way Texas septic rules allow.

Our 2-year workmanship warranty covers our installation work, and the equipment has its manufacturer's warranty, which we give you in writing.

Keep the softener's salt tank filled, and change RO filters on schedule (prefilter about every 6 months). We can handle filter changes and checkups on a service visit.

Yes, when parts are available and the system is in workable condition. Tell us the brand and model if you know it.

Log in to your account to see your agreement, equipment, warranty and service history.

We serve homes in Montgomery County within our 30-mile service area. Check your address on the Service Areas page or when you book.

No. We come to your home by appointment. Our address, 10160 Highway 242, Suite 800, Post Box 152, Conroe, TX 77385, is for mail only.

Call (281) 500-0477, email contact@houstonwaterco.com, or send a request on the Contact page.