Legal & policies
Limited Workmanship Warranty
What our workmanship warranty covers, what it doesn't, and how to make a claim.
Last updated October 16, 2026 · Houston Water Co LLC · (281) 500-0477 · contact@houstonwaterco.com
What's covered
Defects in our installation workmanship, such as leaks at our connections, incorrect plumbing connections, or an improperly installed drain or bypass, for the period stated in your installation agreement (currently 2 years) from the installation date, for the original purchaser at the installed address.
What we'll do
Repair the workmanship defect at no charge for parts or labor.
Equipment
The equipment itself is covered by its manufacturer's warranty, which we give you in writing with your system. We help you make manufacturer claims.
Not covered
Damage from freezing, flooding, misuse, power surges, lack of required maintenance, the wrong salt or media, unrelated plumbing failures, or changes made by anyone other than us or our installer; and water conditions outside the system's rated specifications.
How to make a claim
Call (281) 500-0477 or message us from your account within 30 days of noticing the problem. If the system is leaking, put it in bypass and shut off the water to it.
Your other rights
This warranty gives you specific legal rights, and you may also have other rights under Texas law.