Legal & policies
Cancellation, Rescheduling & Refund Policy
Your right to cancel an installation agreement, and how rescheduling and refunds work.
Last updated October 16, 2026 · Houston Water Co LLC · (281) 500-0477 · contact@houstonwaterco.com
Your 3-day right to cancel
When your agreement follows an in-home visit, you may cancel without penalty until midnight of the third business day after you sign, as explained in the Notice of Cancellation attached to your agreement. We refund any payments within 10 business days of receiving your notice, and we don't schedule installation until that period ends.
Free water tests
Reschedule or cancel a free water test any time by calling (281) 500-0477. There's no charge.
Installation day
To change your installation day, call (281) 500-0477 at least 48 hours ahead. We'll help you choose a new open day.
After the cancellation period
Refunds after the cancellation period follow the terms of your signed agreement.